At CRKT Knives Store, we serve the doers, the carriers, and the adventurers. Our gear is built for reliability, and our policies are crafted with the same straightforward, no-nonsense approach. Whether you’re gearing up for your next mission or choosing your everyday carry, we ensure your experience—from order to delivery and beyond—is as dependable as our tools.

This policy outlines our shipping methods, timelines, and our clear, fair process for returns and exchanges. We stand behind every product we sell.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). All orders are processed with care from our facility at 3862 Wayback Lane, Huntington Station, US 11746.

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days after payment confirmation.
  • Standard Shipping: Via DHL or FedEx.
    • Cost: $12.95
    • Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free
    • Estimated Delivery: 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays. You will receive a tracking number once your order ships.

Returns & Exchanges: Our Commitment to You

We understand that gear is personal. If a product doesn’t meet your expectations, we’ll make it right. Our policy is designed to be clear, fair, and built on trust—just like our knives.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be new, unused, and in original condition with all packaging, tags, manuals, and accessories.
  • Return Shipping: Customer’s responsibility, unless the return is due to our error or a defective product.
  • Refund Method: Issued to the original payment method (Visa, MasterCard, JCB, or PayPal).

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected] with your order number and reason. Use the template below for clarity.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package the Item: Securely pack the item in its original packaging with all components. Clearly write the RMA number on the outside of the box.
  4. Ship the Package: Send it to the address we provide using a trackable service. We highly recommend shipping insurance for your protection.
  5. Inspection & Processing: Our team inspects the return within 3-5 business days of receipt. Upon approval, your refund or exchange is processed.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear CRKT Knives Store Team,

I would like to request a [return for refund / exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Name of the Product]

Reason for Return/Exchange: [Please specify, e.g., incorrect item, defective, changed mind, etc.]

Please provide the RMA number and return instructions at your earliest convenience.

My preferred resolution is:

[ ] Refund to original payment method.

[ ] Exchange for: [Specify desired product if exchanging]

I confirm the item is unused, in its original condition, and includes all original packaging and accessories.

Sincerely,

[Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number (Optional)]

Refunds: Timing & Method

  • Processing Time: After we receive and approve your return, refunds are processed within 5-7 business days.
  • Method: Refunds are issued to the original payment method used for the order (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email confirmation once the refund is issued.
  • Bank Processing: Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Important Exceptions & Non-Returnable Items

To ensure the safety and integrity of our products, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Automatic Knives & Assisted-Opening Knives: Due to specific regulatory restrictions and safety considerations. (Includes menu categories: Automatic Knives, CRKT (Assisted), CRKT (Auto)).
  • Any knife showing signs of use, sharpening, modification, or altered factory edge.
  • Personalized or custom-ordered items.
  • Opened multi-tools or knife accessories where the original packaging is not intact. (Includes: CRKT Multi-Tools, Knife Accessories).
  • Knife cases & storage that have been used or are not in resalable condition. (Includes: Knife Cases & Storage).

Defective Items: If you receive a defective or damaged product, contact us immediately at [email protected]. We will arrange a replacement or repair at no cost to you, including a prepaid return label if necessary.

Exchanges

For eligible items, exchanges are subject to product availability. If exchanging for a higher-value item, you will be charged the difference. For a lower-value item, we will refund the difference to your original payment method.

Questions or Need Help?

Our customer service team, comprised of knowledgeable gear enthusiasts, is here to assist you. Reach out with any questions.

CRKT Knives Store
Email: [email protected]
Address: 3862 Wayback Lane, Huntington Station, US 11746

We aim to respond to all inquiries within 24-48 hours.

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